Refund and reprint policy

Our standard

Every part is inspected before it is packed. If it does not meet our quality standard, we reprint it at our cost rather than ship it and argue later.

Reprints

If a part arrives with a manufacturing defect — layer separation, warping that affects fit, missing features, wrong material or colour — tell us within 7 days of delivery with photographs. We will reprint or repair it.

Reprints are produced to the same settings and specifications as the original order.

Refunds

If a reprint cannot resolve the issue, we refund the affected item. Shipping charges are refunded where the fault is ours.

Refunds are made to the original payment method. Bank processing times are outside our control.

When a refund does not apply

Design errors in the customer's model — wrong dimensions, non-manifold geometry, features thinner than the process can produce — where we printed the file as supplied and flagged nothing.

Change of mind after production has started, or after a part has been customised to your specification.

Damage caused after delivery, or normal wear.

Cosmetic variation that falls within normal FDM behaviour and was not raised as a requirement before production.

Cancellations

You may cancel an unpaid order at any time. Once production has started, cancellation is at our discretion and may exclude material already consumed.